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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jane Elder

Jane Elder

March 29, 2025

5  out of  5
rating by Jane Elder
"Laura was super helpful when I needed to make an update to my policy. She answered all my questions and got me my information really quickly. Would recommend."
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Cameron Szafranski

March 28, 2025

5  out of  5
rating by Cameron Szafranski
"I love the customer service here!"
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hazemfahmy

March 27, 2025

5  out of  5
rating by hazemfahmy
"Been with them for years now. The staff is helpful and not pushy."
We responded:
"Hazem, we wholeheartedly appreciate your view and your years with us! It is an absolute pleasure taking care of your insurance needs as your good neighbor 🙂"
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Kevin Medina

March 26, 2025

5  out of  5
rating by Kevin Medina
"Jonathan helped us out with getting a policy for our first time home. Everything was efficient, friendly, and handled with professionalism. No complaints!"
We responded:
"Kevin, thank you so much for your kind review! Jonathan is a fantastic member of our team who goes the distance in providing exceptional service to all of our clients. We appreciate taking care of your insurance needs and being your good neighbor here in Chicago! 🚗🏠"
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Amber Lombardi

March 24, 2025

5  out of  5
rating by Amber Lombardi
"Johathan was professional, courteous and efficient"
We responded:
"Amber, thank you very much for your 5-star review! Jonathan is a great member of our team who goes above & beyond for our clients each day: thank you for trusting us with your insurance needs as your good neighbor! 💯"
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Chris Sentman

March 24, 2025

5  out of  5
rating by Chris Sentman
"Great customer service."
We responded:
"Thank you for your 5-star review, Chris! Great customer service is our priority each and every day: it's a pleasure taking care of your insurance needs 🚗🏠"
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Paul Westman

March 21, 2025

5  out of  5
rating by Paul Westman
"Jonathan was great to work with and very efficient!"
We responded:
"Paul, we wholeheartedly appreciate your review! Jonathan is an amazing member of our team who goes the distance in providing efficient & kind service to our clients. It's a pleasure being your good neighbor here in Chicago! 💯"
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Andrew Hubbard

March 20, 2025

5  out of  5
rating by Andrew Hubbard
"Fast, friendly and professional. Low prices and prompt service. I highly recommend Jenny Tola State Farm"
We responded:
"We love reading reviews like yours, Andrew! Thank you for allowing us to take of your insurance needs - our team is dedicated to providing you with exceptional service as your good neighbor here in Chicago 💯"
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Tiffany Flynn

March 18, 2025

5  out of  5
rating by Tiffany Flynn
"I was so impressed how quickly Jonathan was able to get on the phone, do the research for me, he got me setup with more coverage at almost half what I was paying elsewhere. I was hesitant based on a past State Farm support experience in Pennsylvania a decade ago, but this changed it for me. This agency was actually recommended to me by a work friend and I'm so grateful!"
We responded:
"Tiffany, thank you so much for your generous review! Jonathan is a fantastic member of our team who goes the distance in providing exceptional service to all of our clients. We appreciate taking care of your insurance needs and being your good neighbor here in Chicago! 🚗🏠"
Profile photo of Deb Korb

Deb Korb

March 14, 2025

5  out of  5
rating by Deb Korb
"Harry provided great service in getting our condo insurance set up for auto pay, after some initial confusion on my part. Thanks, Harry!"
We responded:
"Deb, thanks so much for your kind review! Harry is an amazing part of our team and goes above & beyond every day to provide exceptional service to all of our clients. We appreciate taking care of your insurance needs! 😃"
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Adam Reagan

March 13, 2025

5  out of  5
rating by Adam Reagan
"I recently acquired a new homeowners insurance policy bundled with auto through the Tola Agency, and the experience was fantastic. Their customer service was outstanding—they made the entire process seamless, taking the time to explain all the details and answer my questions thoroughly. What really stood out was how proactive my agent was; I never had to follow up because they stayed on top of everything, ensuring a smooth and stress-free experience. Their professionalism and dedication made all the difference. I highly recommend Tola Agency to anyone looking for reliable insurance with top-tier service. I’ll definitely use them again in the future!"
We responded:
"Adam, we wholeheartedly appreciate your generous review! Our team is dedicated to providing exceptional service to everyone in our community, with an emphasis on providing peace of mind. It is a pleasure being your good neighbor here in Chicago 💯"
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Beth Shepherd

March 13, 2025

5  out of  5
rating by Beth Shepherd
"The staff is highly professional, knowledgeable, and a pleasure to work with. Their expertise and dedication truly stand out"
We responded:
"Beth, we love reading reviews like yours! Thank you for your 5 stars - we wholeheartedly appreciate your kind words and being your good neighbor here in Chicago 🚗🏠"
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Eric Campbell

March 13, 2025

5  out of  5
rating by Eric Campbell
"Great customer service."
We responded:
"Eric, thank you for your kind review! Great customer service is what our team provides every day: it's a pleasure being your good neighbor 🏠"
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Gail King

February 19, 2025

5  out of  5
rating by Gail King
"This is a great company, with great service, and great rates. Work with them!!!"
We responded:
"Gail, we wholeheartedly appreciate your generous words! Our team takes pride in providing you with great service that addresses your needs with kindness and professionalism. Thank you for trusting us with your insurance needs and letting us be your good neighbor here in Chicago! 🚗🏠"
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Zack Blaker

February 14, 2025

5  out of  5
rating by Zack Blaker
"Awesome service!"
We responded:
"Awesome service is what we're good at: thank you so much for your 5 stars, Zack! 😃"
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Michael Shelekhov

February 12, 2025

5  out of  5
rating by Michael Shelekhov
"Jonathan’s detailed review provides valuable insights which help to chose the desired coverage more cheaply than as usual or expected"
We responded:
"Michael, thank you so much for your kind review! Jonathan and our entire team are dedicated to providing you & our entire community with exceptional service. We appreciate your business and take pride in being your good neighbor here in Chicago 🚗🏠"
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Sunita Brown

February 10, 2025

5  out of  5
rating by Sunita Brown
"Outstanding Service from the Jenny Tola Team – Especially Laura and Jonathan My daughter recently had to secure a new renters insurance policy after being displaced due to a fire in her previous building. The Jenny Tola Team at State Farm, especially Laura and Jonathan, provided exceptional service throughout the entire process. They were efficient, polite, and incredibly helpful in setting up her new policy quickly, ensuring everything was sorted without any hassle. Given the stressful circumstances, their professionalism and prompt assistance made a significant difference. State Farm has also been excellent in handling her claim, providing the support she needed during this difficult time. I truly appreciate the care and attention Laura, Jonathan, and the entire team have given her. Highly recommend their services!"
We responded:
"Sunita, we love reading reviews like yours! Thank you so much for sharing your positive experience with our team - it is a pleasure taking care of your insurance needs as your good neighbor here in Chicago 🚗🏠"
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Mike Mumbower

February 7, 2025

5  out of  5
rating by Mike Mumbower
"Jonathan was very professional and a pleasure to work with. He answered all my questions very fast which I appreciated."
We responded:
"Thank you very much for your kind review, Mike! Jonathan is a great part of our team and goes above & beyond for our clients. We appreciate your business and are thankful to be your good neighbor 🚗🏠"
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Paula Lazarz

February 7, 2025

5  out of  5
rating by Paula Lazarz
"A fire on my block led me to look at my condo insurance, which I have had for many, many years through State Farm. Harry at Jenny Tola’s office was quick at finding my policy and giving me advice on how to possibly amend my coverage to meet modern-day costs. No pressure at all as I wanted to think about what I needed, check a few things on my end and call him back. Calling back a week later with more information, Harry was great at toggling the numbers, offering me a policy that works for my present circumstances, with barely an increase in premium. It is refreshing to actually call a place and have someone be so responsive and helpful to my individual needs."
We responded:
"Paula, thank you so much for your generous review! Harry is an amazing part of our team and is always looking out for our clients. We appreciate your trust in us for taking care of your insurance needs: it's a pleasure being your good neighbor here in Chicago! "
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Kathy Hegyi

February 5, 2025

5  out of  5
rating by Kathy Hegyi
"Team was so helpful. Very thorough and informed in answering my many questions. Very pleased with competitive rates. Happily a brand new customer after over 20 years with another provider. Thank you and shout-out to Jonathan."
We responded:
"We love reading reviews like yours, Kathy! Thank you so much for your kind words: Jonathan and our entire team are thrilled to be taking care of your insurance needs as your good neighbor here in Chicago 🚗🏠"
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Celie May

February 3, 2025

5  out of  5
rating by Celie May
"Jonathan was very helpful and made the process easy! Sent me all the information and options immediately."
We responded:
"Thank you for your kind review, Celie! Jonathan is a great member of our team who goes above and beyond for everyone. It's a pleasure being your good neighbor here in Chicago 😃 "
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Elisa Terry

January 30, 2025

5  out of  5
rating by Elisa Terry
"In a terrible mood, I called an agency owned by a woman at about 4:50 whereas they close at five. A man, a wonderful man, answer the phone, Harry. I needed immediate car insurance for two cars, umbrella insurance, and condo insurance. Harry stayed on the phone with me until I Understood What everything meant. He also figured out a way for me to spend less money by bundling, He Checked to see if it would be cheaper if I had a lower deductible and basically spent more time than he needed to with me. I had just had a big fight with my insurance company and dropped them. Harry got me insured within an hour, an hour for which he was not on the clock. In addition, he somehow managed to change horrible mood into a lovely conversation and by the end we were laughing and my BP went down! Harry is a kind, sweet very very patient, ego free excellent employee. You should be astoundingly proud of his work, his work ethic, and his patience. I’m not an easy person to deal with usually. Please give him a raise or an accolade or a cheeseburger, something to tell him how wonderful he was with me.Thank you for teadi g this whole thing!"
We responded:
"Elisa, thank you very much for your generous review! We are thrilled to hear of your positive experience with Harry, who goes above & beyond for all of our clients, and to be taking care of your insurance needs going forward. Our values of efficiency and kindness are for everyone: your review is a great reminder of why we provide the quality of work in our community each & every day. It is an absolute pleasure to be your good neighbor here in Chicago! 🚗🏠"
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Olisa Chuks

January 28, 2025

5  out of  5
rating by Olisa Chuks
"Great job. I'd recommend your services to all and sundry"
We responded:
"Thank you for your kind words, Olisa! We appreciate being your good neighbor here in Chicago 🚗🏠"
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S B

January 27, 2025

5  out of  5
rating by S B
"Had a very positive customer service experience with Shane at Jenny Tola's State Farm office. I am a current State Farm policyholder. My mother had a homeowners policy with another insurance company. The renewal cost was 22% ($700) more than last year! For a senior citizen living on social security, that is a lot of money. It's a lot of money for anyone! I called State Farm to get a quote. Shane was very helpful during the initial call. He emailed me a quote almost immediately. I had some questions, and he called me back (always a plus in my books), and after a few tweaks, we got to almost the same coverage and deductibles (some better/some worse due to company policy requirements). But all-in, it netted to a savings of $1,200! I have to also thank my hairdresser who told me to just call State Farm. She had already made a lot of calls since her homeowners renewal went up too. She said State Farm had the best quote, so I used her legwork to my mom's advantage. The other insurance company was not able to match State Farm's quote, so that policy has been cancelled! Insurance can be hard to decipher and Shane was very courteous and patient with my questions. Hopefully, we'll never have to make a claim, but if we do, I expect we'll get the same positive, helpful response from Jenny Tola's State Farm office."
We responded:
"We love reading reviews like yours! Shane is an amazing part of our team: your review is a great reminder of how we place emphasis on good communication and attention to detail in our work for everyone. Thank you for allowing us to be your good neighbor here in Chicago! 🚗🏠"
Profile photo of Magaly Almaraz

Magaly Almaraz

January 22, 2025

5  out of  5
rating by Magaly Almaraz
"Jonathan H is very good to work with!"
We responded:
"Thank you for your kind review, Magaly! Jonathan is a great member of our team who goes above and beyond for everyone. It's a pleasure being your good neighbor here in Chicago 😃"